Retail & Ecommerce

Commerce software built around the platforms you already run.

An independent engineering partner for retailers, brands, marketplaces and commerce technology companies. We build, integrate, modernize and support the systems around your ecommerce, order management, POS and ERP platforms.

Book a workflow review See the problems we solve
  • Independent of ERP and MES vendors
  • Your code, your IP
  • US · Canada · UK/EU · Middle East · ANZ

New channels, markets and marketplaces, without a replatforming project each time.

Launches in flight

  • Marketplace storefrontBrand · new channelLive
  • EU storeRetailer · new marketIntegrating
  • AI shopping feedRetailer · agent channelConfiguring
  • Click and collectRetailer · 40 storesAssessing

Illustrative screens, not client data.

Who we work with

Every channel. Every step to the shopper.

Pick the segment you sell in or the kind of business you run. Each page starts with that segment's channels, systems and rules.

By segment

01

Multi-Store & Specialty Retail

Store networks: POS, inventory, click and collect and store operations.

  • POS
  • Inventory
  • Stores
Explore
02

Direct-to-Consumer Brands

DTC storefronts, subscriptions, marketplaces and wholesale channels.

  • Storefront
  • Subscriptions
  • Wholesale
Explore
03

Grocery & Convenience

Fresh, fast and high-volume: online ordering, delivery and promotions.

  • Online grocery
  • Delivery
  • Promotions
Explore
04

B2B Commerce & Distribution

Distributors and wholesalers: catalogs, quotes, contract pricing and reorders.

  • Catalogs
  • Quotes
  • Pricing
Explore

By type of business

01

Retailers & Brands

Mid-market retailers and brands modernizing commerce around the platforms they run.

  • Unified commerce
  • Data
  • Loyalty
Explore
02

Marketplaces

Multi-seller marketplaces: seller onboarding, catalog quality and payouts.

  • Sellers
  • Catalog
  • Payouts
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03

Commerce & Retail Tech Companies

Series B–D teams building products that retailers and brands run on.

  • Platform
  • Integrations
  • Scale-up
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04

Fulfilment & Retail Logistics

3PLs and fulfilment partners: order routing, warehouse and carrier integration.

  • Routing
  • Warehouse
  • Carriers
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Problems we solve

From first click to final delivery, the work we're asked for most.

Six problems we hear from retail and ecommerce teams. Each row names the problem the way your team describes it, and what we typically build to fix it.

Unified commerce “Online and in-store don’t see the same stock.” Inventory, orders and customers live in separate systems, so shoppers see items that aren’t really there.
What we build

Real-time inventory services, order management integration, and click and collect.

Product data “Our product data isn’t ready for AI shopping.” Attributes, images and descriptions are incomplete and inconsistent, so search and AI shopping agents skip the products.
What we build

Product information pipelines, attribute enrichment with review, and feeds for marketplaces and AI shopping channels.

Returns “Returns are eating our margin.” Returns are processed by hand, refunds are slow, and return fraud is hard to spot.
What we build

Returns portals, routing and refund automation, and fraud signals for review.

Personalization & loyalty “Every shopper sees the same homepage.” Customer data sits in the commerce platform, POS and email tools, so offers can’t follow the shopper.
What we build

Customer data integration, personalization and recommendations, and loyalty apps.

Store operations “Store teams still run on clipboards.” Counts, tasks and click-and-collect orders are tracked on paper and in group chats.
What we build

Store associate apps, task management, stock counts and clienteling.

Data & finance “Margin reports take a week to build.” Sales, promotions, returns and marketplace payouts live in systems that disagree.
What we build

A commerce data platform, margin and promotion reporting, and payout reconciliation.

AI in the workflow

AI does the busywork. Your team makes the calls.

AI reads product data, returns, stock counts and payouts, checks them against your own rules, and prepares the work. Pick a task to see it on the file.

Explore our AI practice

Illustrative examples, not shopper data.

Modernize without starting over

No platform to sell. Just the right system for how you work.

Most retailers can't pause trading for a replatform. We build, integrate and modernize around the platforms you already run, one channel, region or workflow at a time.

Platform implementation partnerChapter247
Starts from a vendor's product

Starts from how you sell, in stores and online

Configures within one platform

Builds what your commerce platform doesn't cover

Specializes in one platform

Works across ecommerce, order management, POS, ERP and homegrown tools

Large program teams

Senior teams sized to the problem

Hands over at go-live

Can build, run and evolve the same system

We don't resell or implement any commerce platform. We build around the ecommerce, order management, POS and ERP systems you already run, using their supported APIs.

  1. 01

    Start contained

    One channel, market, region or workflow.

    Week 1
  2. 02

    Keep proven systems

    Your commerce platform, POS and ERP stay. We connect around them.

    No replatforming
  3. 03

    Prove it in trade

    A scoped release with real shoppers, measured against a baseline.

    Measured
  4. 04

    Expand on the same foundation

    Add the next channel, market or store region without restarting.

    Season by season

How retail uses CLEAR

Every retail engagement starts with C247 CLEAR.

Explore C247 CLEAR
  1. C ClarifyTarget: shoppers only see stock they can actually buy
  2. L Locate · most effortPOS, order management, ecommerce, warehouse and every sync job between them
  3. E Evaluate · most effortEvents or batch, platform APIs and a PCI scope review
  4. A ArchitectInventory service, availability API and reconciliation jobs
  5. R RoadmapOne region’s stores first, then the whole network

Engagement models

Clarity before code. Evidence before scale.

Start small and expand, or bring us in for a defined program. Models can change as the work changes.

01

Discovery sprint

Fixed scope. Map one workflow and agree what to build, with a clickable prototype.

Best forStarting with clarity
02

Fixed-scope project

Defined outcome, timeline and price for a well-understood build, integration or migration.

Best forClear requirements
03

Dedicated team

A cross-functional Chapter247 team on your commerce roadmap, scaling as you need.

Best forOngoing product work
04

Managed support

Maintenance, peak-season readiness, integrations and monitoring under agreed service levels.

Best forRunning what's live

Proof

Built for real stores and storefronts. Measured on real results.

A commerce product we built and still run, measured against the baseline we agreed during CLEAR.

Specialty retailer

One AI-assisted platform for every customer conversation

  • Retail
  • Conversational AI
  • Platform engineering

Security & compliance

Built for shopper data and every customer.

Commerce systems hold shopper, order and payment data, and serve every customer, including people using assistive technology. These controls are part of how we design, not a review at the end.

01

Shopper data protection

Customer and order data kept under control

  • PII masked outside production
  • Encrypted in transit and at rest keys in your cloud account
  • Consent and preferences honoured for GDPR, UK GDPR and US state privacy laws
02

Payments and accessibility

Built into checkout, not patched on later

  • Payments through PCI DSS-compliant providers tokenized and kept out of scope where possible
  • Accessible storefronts WCAG 2.1 AA, as the European Accessibility Act now requires for EU shoppers
  • Clear terms and records for orders, refunds and marketplace sellers
03

Responsible AI in commerce

Every AI step explainable to your team

  • Human review on returns, refunds and anything that affects a shopper
  • No training on shopper data without explicit consent
  • Audit trails on every automated step and approval

“Think first. Then build.” is not a delay before delivery. It is how we make delivery more dependable.

Connect

Clarity before code.

We will help clarify the workflows, data, users, risks, and build path before your team commits engineering budget.

  • Workflows
  • Data
  • Users
  • Risks
  • Build path
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