Experience Design

Design for people, not just screens.

We combine user research, UX and interface design, and rapid prototyping to make complex products clear, useful and ready to build.

Agent trace

    The problems we solve

    If this sounds familiar, your product confuses the people using it.

    Experience problems are business problems wearing a UI costume. Here is what we hear from product leaders, and what changes.

    “Users churn and we don’t know why.” Opinions drive design decisions; research is anecdotal or absent.
    What changes

    Continuous discovery: interviews, usability testing and behavioural data feeding a prioritised UX backlog.

    “Every screen looks like a different product.” Inconsistent patterns slow engineering and erode trust in the brand.
    What changes

    A design system your engineers actually ship: tokens, components and docs shared between design and code.

    “Design and engineering keep missing each other.” Handoffs produce rework; specs and builds drift apart.
    What changes

    Designers embedded in delivery: paired rituals, shared acceptance criteria and working software reviewed weekly.

    “Accessibility is a last-minute checklist.” Barriers are found after build, at legal risk and high rework cost.
    What changes

    Inclusive design from the first sketch: WCAG baked into components, with audits inside the sprint, not after it.

    “The redesign looked great — conversion didn’t move.” Success was defined as shipping, not as changing a behaviour or metric.
    What changes

    Every design bet gets a hypothesis and a metric, so you know what actually worked.

    What we offer

    Experiences designed around people.

    Research, prototype and refine digital products around real user needs and measurable outcomes.

    01

    Design systems

    Create reusable components, guidance and governance that keep product experiences consistent.

    You getA shared system teams can extend with confidence
    • Components
    • Tokens
    • Storybook
    • Documentation
    02

    User research & discovery

    Understand user needs, behaviours and barriers through focused research and synthesis.

    You getClear user insights and validated opportunity areas
    • Interviews
    • Surveys
    • Analytics
    • Journey mapping
    03

    UX & product design

    Shape intuitive journeys and accessible interfaces that help users complete meaningful tasks.

    You getTested user flows and production-ready interface designs
    • Figma
    • Prototyping
    • Accessibility
    • Design systems

    How AI uses CLEAR

    Every Experience Design engagement starts with C247 CLEAR.

    Explore C247 CLEAR
    1. C ClarifyThe moment in the journey that must work better
    2. L LocateResearch, analytics and feedback that guide the design
    3. E EvaluateUsability, accessibility and conversion goals
    4. A ArchitectFlows, design system and hand-off to engineering
    5. R RoadmapOne journey redesigned, then scale the system

    How we deliver

    From first prompt to AI that earns trust.

    We prove value on one workflow with real users before scaling, and measure accuracy, safety and cost at every release.

    1. 01

      CLEAR discovery

      Rank use cases, map data and systems, set accuracy, safety and cost targets.

      2–4 weeks
    2. 02

      Proof of value

      An evaluation set and a working prototype on real examples.

      Accuracy baseline
    3. 03

      Pilot in the workflow

      Live with real users, guardrails and human review in place.

      Value proven
    4. 04

      Scale & integrate

      More workflows and users on the same foundations.

      Workflow by workflow
    5. 05

      Run & improve

      Quality, drift and cost monitored; feedback turned into improvements.

      Ongoing
    01

    The team that joins

    Senior people, accountable for the outcome

    • AI/ML lead accountable for the system
    • AI and full-stack engineers models, agents, product
    • Data engineer retrieval and pipelines
    • Delivery lead reports in your rituals
    02

    Quality & safety gates

    Checked on every release, not once

    • Evaluation suite run on every change
    • Red-teaming and prompt-injection tests
    • PII and access review including data residency
    • Cost per task checked before release
    03

    After launch

    Watched, improved and yours to run

    • Monitoring quality, drift and cost
    • Feedback loop from human reviewers
    • Runbooks and model cards in your repo
    • Hand-over or a managed run

    "Think first. Then build." is not a delay before delivery. It is how we make delivery more dependable.

    Technology and partners

    The right models for your use case and risk.

    We are model-agnostic and design for change: swap a model without rewriting the system. These are the platforms we deliver on most often, layer by layer.

    Cloud

    Build, deploy, and scale secure cloud infrastructure.

    • AWS
    • Terraform
    • Docker
    • Azure
    • GCP
    • Kubernetes

    Stack decision principle: We do not force a fixed toolset. We choose technology after CLEAR clarifies the data, workflow, security posture, integration reality, operating cost, and ownership model.

    Client impact

    Building things that will last.

    Featured work across verticals: proof that the method works beyond one flagship project.

    View all work
    Regional insurance carrier

    Settling simple claims the same day with document AI and human review

    • InsurTech
    • Document AI
    • Workflow automation
    Residential property manager

    Filling vacancies faster with tenant matching and digital leasing

    • PropTech
    • Matching engine
    • Digital leasing
    Online learning provider

    An adaptive learning platform that keeps every learner on track

    • EdTech
    • Adaptive content
    • Web & mobile
    Regional logistics operator

    Turning delivery data into on-time decisions across the fleet

    • Logistics
    • Data pipelines
    • Routing intelligence
    Precision components manufacturer

    Predicting machine failures before they stop the line

    • Manufacturing
    • IoT data
    • Predictive models
    Multi-specialty clinic network

    Cutting patient intake time in half with a clinically reviewed assistant

    • HealthTech
    • Conversational AI
    • Human-in-the-loop
    Digital lending platform

    Same-day lending decisions with explainable risk scoring

    • FinTech
    • Risk models
    • KYC automation
    Specialty retailer

    One AI-assisted platform for every customer conversation

    • Retail
    • Conversational AI
    • Platform engineering
    01 / 08

    Connect

    Clarity before code.

    We will help clarify the workflows, data, users, risks, and build path before your team commits engineering budget.

    • Workflows
    • Data
    • Users
    • Risks
    • Build path